Privacy Policy

General provisions

This document, published on contains all the essential terms of sale, payment, delivery, return policy and exchange of goods presented on the website. Personal data is considered to be any information relating to a particular person and giving the opportunity to identify the personality. The only exception is information which distribution is permitted by the legislation of the country you live in.

Collection of general data and information

This site only collects information that determines the user’s identity that customers provide voluntarily. All personal data collected is used solely as part of the provision of services to users. It is stored no longer than is necessary for this purpose. When placing an order or registering, the customer should provide the following information about himself:

  • first name;
  • second name;
  • gender;
  • shipping address;
  • email;
  • contact phone number.

Customer rights

If the user wants to exercise any of his rights below in relation to personal data, he can contact our employee responsible for processing information at any time. Legal user requirements will be immediately met.

  • The right to confirmation. Each user is entitled to request confirmation of the processing of his personal data.
  • The right to adjust.
  • The right to information.
  • The right to limit processing.
  • The right to object.
  • The right to transfer data.
  • The right to delete the data.
  • Each user has the right to withdraw their consent to the processing of personal data.

Contact methods on the site

Due to legal requirements, our online pharmacy website allows you to quickly contact us, as well as email us. If you contact us by e-mail or through the contact form provided on the website, your personal data will be automatically saved. Personal information will be stored for the purpose of processing or accessing the data subject. The transfer of these personal data to third parties is prohibited.

Legal basis for data processing

When registering on our site, you grant permission to access personal information on the site; notification of the order status, the establishment of feedback for the processing of applications, assistance in matters relating to the use of the services of our online pharmacy, agree to the periodic distribution of information about events and news of our site; if necessary, provide the user with customer or technical support; finding the agreement with the user consent about promotional activities.

Deleting and blocking

Our site processes and stores the personal data only for the period necessary to achieve the purpose of storage.

Cooperation with third parties or data processing operators

My Canadian Pharmacy protects customer data, does not sell it, and does not transfer it on to third parties. The only exceptions are cases when the personal data are transferred to the courier services, postal companies, telecommunication operators to deliver the goods.


We use so-called cookies. Cookies are alphanumeric identifiers that are either temporarily stored in your working memory, or deleted again as soon as you close the browser or are stored on the media for a longer period of time to maintain communication while visiting our website.


Since there is an opportunity to subscribe to the newsletter on this website, we will inform you of the following information about the content of this newsletter. By subscribing, you agree to receive our newsletters. The customer has the right to refuse advertising informational messages by writing a request via the feedback form or by changing the settings in the personal section of the site.

E-mail feedback

If you send us an e-mail, we collect and process personal data that you send us by e-mail. For example, your first name, second name, address, phone number, e-mail, the content of your message if it contains your personal information. This is done to contact you if you have addressed us, for example, answering your questions, processing orders or providing you with the required information.


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